The FCC this week was scheduled to vote on a new proposal on public feedback that Senators and consumer activists say will make it easier for the agency to ignore your complaints. But the agency retreated from the planned vote after numerous reports outlined the agency’s agenda.

As it stands, the FCC currently accepts two kinds of complaints from cable or broadband subscribers: formal and informal. Informal complaints are free but often ignored. In contrast, formal complaints cost a $225 processing fee and kick off a cumbersome legal process involving hearings and paperwork most users won’t have the time for.

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